Privacy policy
Last updated: 7 June 2026
Who we are
This privacy policy explains how Vecell handles personal information collected through this public website, including enquiry and walkthrough request forms. Vecell is the controller for personal information collected through this website.
Information covered by this policy
This policy covers business contact information and website enquiry data. It does not replace any deployment-specific privacy notice, data processing agreement, clinical safety documentation, or patient-facing notice used by a healthcare organisation.
What we collect
When you contact Vecell, we collect the information you provide, such as your name, work email address, organisation, role, enquiry type, message, consent confirmation, submission time, and limited technical information such as browser user-agent.
Special category and patient data
This public website is for business enquiries. Do not submit patient information, clinical details, urgent-care requests, or special category personal data through the website forms. Deployment-specific processing for healthcare organisations must be covered by its own contractual, clinical safety, and data-protection documentation.
How we use personal information
We use website enquiry data to respond to your request, arrange walkthroughs, manage business communications, understand organisational requirements, maintain security, prevent abuse of the forms, and keep appropriate records of inbound enquiries.
Lawful basis
We process business enquiry information where it is necessary for our legitimate interests in responding to potential customers and operating a secure website. Where a communication requires consent, we rely on the consent you provide and you may withdraw it at any time.
Sharing
We do not sell personal information. We may share enquiry information with service providers that help us host, secure, operate, or manage business communications, and where required by law, regulation, contractual obligation, or a valid authority request.
Retention
We keep enquiry records only for as long as needed for the purpose they were collected, including responding to you, managing a business relationship, resolving disputes, meeting legal obligations, and maintaining security records.
Security
We use appropriate technical and organisational measures for this public website, including server-side validation, request-size limits, rate limiting, duplicate-submit protection, access controls, and security headers. No internet service can be guaranteed completely secure, so please use the website only for non-urgent business enquiries.
International transfers
If personal information is processed outside the UK, we use appropriate safeguards such as contractual protections, transfer risk assessment, or another lawful transfer mechanism.
Your rights
Depending on the circumstances, you may have rights to access, rectify, erase, restrict, object to, or receive a copy of your personal information. You also have the right to complain to the Information Commissioner’s Office. The ICO publishes guidance on data-protection rights and has a service for personal-information complaints.
Automated decisions
This website does not make automated decisions with legal or similarly significant effects about website visitors or enquiry contacts.
Contact
To ask a privacy question or exercise a data-protection right, contact Vecell through the contact page.